Team Leader - DEN Airport

Remote, USA Full-time Posted 2025-04-17

The Team Leader will monitor customer interactions to ensure extraordinary service, ensure adherence of team and individual performance goals, use performance metrics and reporting to drive performance and business results. Coaching your team to provide a high-touch, premium experience for all lounge guest. Inspiring your team of MSPs to achieve their goals by providing continuous coaching, training and development; as well as, rewarding and recognizing accomplishments. Communicating with your team to ensure that they are well informed about changes that may affect them and their customers
Managing your team to ensure adequate servicing coverage is provided 365 days per year, which may include filling in when needed. Evaluating team performance and creating development and action plans, on an individual level, that are owned and driven by each team member. Working closely with the food and beverage lounge partners to create an extraordinary customer experience for all Centurion Lounge visitors.

American Express is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Apply Job!

Apply for the Job

Team Leader - DEN Airport

Similar Remote Jobs

Team Leader - DEN Airport

Enterprise Strategic Program Management Advisor

Remote Online Live Chat Agent

Cleaning subcontractor - vacation rental/airbnb

WFH Call Center Agent (Remote)

Customer Service/Data Entry (Part Time)

Client Services - Entry Level

Customer Service Rep Remote Part-Time

PART-TIME PERSONAL ASSISTANT FLEXIBLE HOURS

Entry-Level Customer Service Representative Remote

Time Together Student Worker (Remote Required)

Program & Project Management- Contracts

Online Customer Support Specialist

Call Center Service Reps - Hybrid/Remote! Training! Benefits! Career Path! New $20.50/hr Starting Rate!

Helpdesk Chat Agent ? Work from Home / Immediate Start

Remote Customer Care Specialist

Full & Part Time Retail Sales Associate

TransPerfect ? Medical Audio Annotation & Transcription QA (en_US) ? New York City, NY

Online Chat Support Specialist

Amazon Account Manager, Retail Marketplaces