Remote Help Desk Analyst
Remote, USA
Full-time
Posted 2025-04-17
We are looking for a Help Desk Analyst to provide support to our users by troubleshooting technical issues and providing solutions. The ideal candidate will have excellent customer service skills and be able to work independently to resolve issues in a timely manner. Help Desk Analyst Duties: ? Provide technical assistance to users via telephone calls, emails, and/or chat ? Conduct interviews, surveys, or workshops to identify user needs and goals ? Assist in user training ? Troubleshoot and diagnose hardware and software issues ? Acceptor software patches ? Document user needs or issues ? Establish and maintain user documentation ? Conduct performance tests and track metrics Help Desk Analyst Responsibilities: ? Examine system software and network hardware for potential problems ? Assist users with software and hardware problems ? Clean and troubleshoot computers, printers, and peripherals ? Provide network support for users ? Customize software for users ? Conduct software installation ? Train users on new software Requirements And Skills: ? -Bachelor?s degree in information technology or a related field ? 2+ years hands-on technical experience in a role involving help desk support ? Ability to use standard computer software and programs ? Experience with Microsoft Windows ? Experience with Help Desk Ticketing System ? Ability to perform troubleshooting and diagnostic
Similar Remote Jobs
Remote Help Desk Analyst
Posted on: 20-01-2025 00:00
Walmart Remote Jobs(Data Entry)$30/Hour
Posted on: 20-01-2025 00:00
Remote Entry-Level Travel Assistance
Posted on: 20-01-2025 00:00
Remote Data Entry Job
Posted on: 20-01-2025 00:00
1st Shift Machine Operator
Posted on: 20-01-2025 00:00
Fully Remote Account Executive
Posted on: 20-01-2025 00:00
CSR (Customer Service Representative)
Posted on: 20-01-2025 00:00
Paid Social Media Manager
Posted on: 20-01-2025 00:00
Fully Remote Desk Clerk
Posted on: 20-01-2025 00:00
Virtual Customer Service/Sales Representative
Posted on: 20-01-2025 00:00
Part Time Remote Teacher - Math and English Grades kindergarten - third grade
Posted on: 25-10-2024 07:25
Senior Software Developer
Posted on: 22-09-2024 00:00
Product- Data Analyst- Remote (18-month Contract)
Posted on: 18-09-2024 00:00
$17/hr. Remote Medical Call Center Agent- NO WEEKENDS
Posted on: 16-09-2024 00:00
Customer Service Representative(Remote, Part time, Full time)
Posted on: 24-01-2025 00:00
Data Entry/Administrative Clerk (Remote)
Posted on: 04-11-2024 05:37
Entry Level Social Media Jobs No Degree Required: Work Remotely: Social Media Specialist Opportunity with $25-$35/hr Earnings - No Degree Required - Matrix Recruiters
Posted on: 31-01-2025 10:02
Escalations Associate, Remote (Evening/Night Shift)
Posted on: 02-02-2025 00:00
Customer Service Specialist-Remote
Posted on: 24-09-2024 00:00
Remote Part Time Opportunities at Virtual Visions: Work from Home Jobs Available
Posted on: 29-08-2024 00:00