Customer Support - Overnight
Description:
? As a Customer Support representative on the Customer Support team at Business Wire, your primary role is to provide excellent customer service by answering internal and external clients inquires through various forms of communication and contribute to the day-to-day operations.
? A great candidate will answer inbound calls, troubleshoot technical issues, and manage department inbox.
? An ideal candidate will have strong interpersonal communication, problem-solving skills, and familiarity with ticketing system.
? You will also be able to work independently, and as part of a team, handling multiple tasks and priorities in a fast-paced environment.
? The department is a 24x7x365 operation.
? Available Shifts: Tuesday to Friday 7:30 PM to 6:00 AM CST, Saturday to Tuesday 7:30 PM to 6:00 AM CST.
Requirements: ? Associate degree or 2 years? experience in customer support or client relations ? Ability to work an occasional flexible schedule, including some evenings, weekends, and additional hours during peak times or as required for coverage. ? Provide GREAT customer service, anticipating and exceeding the needs of our customers by being the first point of contact to answer their questions using various channels, including phone, chat, tickets, and email. ? Ability to troubleshoot and resolve technical problems in a timely and professional manner. ? Ability to work independently and as part of a team. ? Ability to work under pressure and handle multiple tasks and priorities. ? Excellent verbal and written communication abilities, along with strong presentation skills. ? Prioritizes delivering an exceptional customer experience and is dedicated to going the extra mile to achieve it. ? Willingness to learn new technologies and skills. ? Ability to provide excellent communication and customer service skills by balancing technical knowledge and people skills. ? Ability to problem solved and propose iterative solutions clearly and concisely.
Benefits:
? The rate range for this position is $24/hour to $26/hour.
? Business Wire?s total rewards include:
? Ability to work remotely
? Excellent health benefits that begin on your first day of employment
? $100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources
? 401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)
? PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!
Similar Remote Jobs
Customer Support - Overnight
Posted on: 21-11-2024 08:14
Remote Special Education Teacher
Posted on: 21-11-2024 08:14
(Part-Time) Apple At-Home Advisor
Posted on: 21-11-2024 08:14
ON-SITE MEDICAL TRANSCRIPTIONIST/REPORTING SPECIALIST
Posted on: 21-11-2024 08:14
Outbound Customer Service Agent
Posted on: 21-11-2024 08:14
Forecasting & Planning Analyst
Posted on: 21-11-2024 08:14
Warehouse Packer at Amazon
Posted on: 21-11-2024 08:14
American airlines careers remote
Posted on: 21-11-2024 08:14
Digital Studios Services Intern
Posted on: 21-11-2024 08:14
Sales Recruiter, EMEA (WFH)
Posted on: 21-11-2024 08:14
Business Analyst 2 | Remote Work
Posted on: 02-10-2024 00:00
Senior Manager of Learning Technology
Posted on: 31-01-2025 09:58
Administrative Assistant(Work From Home)
Posted on: 14-08-2024 00:00
Sr Site Merchandiser - Toys (Hardlines)(Remote Or Hybrid)
Posted on: 23-11-2024 06:30
Remote Information Processing Clerk
Posted on: 02-02-2025 00:00
Bilingual Online Part-Time Tutor
Posted on: 27-09-2024 00:00
Property Accountant (REMOTE) - Bryten Real Estate Partners Corporate
Posted on: 25-11-2024 05:20
Director, Bid Management
Posted on: 19-07-2024 07:10
Wells Fargo Customer Service Jobs Work From Home $24/Hour
Posted on: 16-07-2024 18:51
American Airline Jobs In Florida $26/Hour
Posted on: 20-11-2024 13:46