Posted: Dec 23, 2025
Description: • The Workforce Planning Data Analyst is accountable for the development and maintenance of comprehensive staffing models supporting Operations Service/Call Centers. • The models determine resource (staff) requirements for workload demands. • The position works very closely with other members of the Operations and Finance teams and is critical in the development of annual operating plan/budget and regular outlooks. • Act as liaison between Operations, Training, HR, Finance and Expense business partners with regards to staffing and capacity planning. • Develop and maintain strong working relationships with partners. • Development and maintenance of Operations Service/Call Center staff models. • Variance and scenario analysis. • Will be responsible for working with large data sets to run analysis and build out reports. • Present on findings to leadership. • Conduct planning meetings to discuss and or communicate capacity needs, risks, opportunities and results to various functions. • Conduct detailed variance analytics and identify key business drivers of change. • Research, forecast and report on demand drivers. • Review forecast for accuracy and make proactive changes to minimize variances. • Understand the interrelationship between model variables and the impact to service level commitments. Requirements: • Strong experience with SQL • Solid Analytical skills • Experience in constructing quantitative analysis and/or workforce modeling in a professional environment • Bachelor’s Degree preferred • Strong quantitative and mathematical skills • Possesses strong to advanced MS EXCEL skills. • Familiarity with IEX and workforce planning tool • Adept in data mining, data analysis, and data presentation. Benefits: • Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. Apply Job!