Guest Experience Manager, Catering

About the position As a Catering Guest Experience Manager at Walt Disney Parks and Resorts, you will be responsible for providing clients with a memorable catering experience while managing Event Operations and Catering Cast Members. This role serves as a liaison between various teams to ensure the integrity of events and partners, promoting a positive work environment and effective communication across departments. Responsibilities • Execute events from both Convention logistics and Catering operations perspectives. , • Work directly with Catering, Culinary, and Entertainment partners, as well as clients. , • Lead Convention and Catering Cast during events. , • Ensure overall client satisfaction with catering during events. , • Promote a safe work environment and food safety culture. , • Demonstrate expertise in safety and service standards, regulatory requirements, and procedures. , • Be visible and available to respond to the needs of clients, cast members, and peers. , • Guide cast members through event operational performance with real-time feedback. , • Recognize team members for outstanding performance and customer service. , • Set clear priorities and expectations for cast members. , • Build employee engagement through communication and mentoring. , • Work cross-departmentally to achieve shared goals and understand the impact of decisions. , • Identify and clear obstacles to ensure successful events. , • Perform administrative duties such as attending meetings and compiling operational metrics. Requirements • At least five years of Catering or Convention experience in a resort environment or relevant experience. , • Understanding of the Convention business. , • Experience coordinating planning, communication, execution, and evaluation of events. , • Creativity to find solutions and improve Guest and Client experiences. , • Ability to empower and manage a team. , • Ability to work in a fast-paced environment and lead in stressful situations. , • Ability to optimally resolve conflict and work effectively with cast members at all levels. , • Schedule availability to include weekends, variable shifts, and holidays. Nice-to-haves • At least two years of Food & Beverage Management experience. , • Event planning or event services experience. , • Talent for developing partnerships and working with all team members. , • Knowledge of Walt Disney World procedures. , • Knowledge of Matra, My Time, CDS. , • Lean Manufacturing/Continuous Improvement experience. , • Experience working in a high volume, restaurant or catering environment. , • Food safety certification. Benefits • Health and savings benefits , • Educational opportunities , • Special extras unique to Disney Apply Job!