Tier I Entry Level Helpdesk Support Remote / Telecommute Jobs
Remote, USA
Full-time
Posted 2025-04-17
- Provides advanced technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs.
- Performs Tier III problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the problems and systems...
- Possesses a wide range of in depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites.
- Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements.
- Provides expert and second tier technical support for the installation and repair of complex systems and outages.
- Reviews system and configurations to ensure successful implementation of services into production.
- Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time To Repair.
- Partners with developers and engineers to reduce reoccurring incidents.
- Provides consultative assistance during off hours as needed.
- Assist in developing continuous process improvement for support tools, troubleshooting techniques.
- Collaborate and assist R&D in the testing and optimization of product support techniques and tools.
- Determine severity and complexity of a reported issue and if necessary escalate to the appropriate specialist.
- Determine severity and complexity of a reported issue and escalate to the appropriate specialist.
- Provides training to customers
Similar Remote Jobs
Tier I Entry Level Helpdesk Support Remote / Telecommute Jobs
Posted on: 22-08-2024 00:00
Part Time Evening Remote Data Entry Jobs pay For $31/h
Posted on: 22-08-2024 00:00
Data Entry Netflix Remote Jobs (Entry Level, Night Shift) $25/Hour
Posted on: 22-08-2024 00:00
Remote Data Entry Clerk - Part Time - Beginner Level
Posted on: 22-08-2024 00:00
Amazon Chat Support Jobs Work From Home ? Hiring Now
Posted on: 22-08-2024 00:00
[Entry level remote jobs] Netflix Remote (Data Entry Jobs) $31/H
Posted on: 22-08-2024 00:00
Ups Data Entry Work At Home Jobs ? Apply Now
Posted on: 22-08-2024 00:00
UPS Data Entry jobs From Home ? (Entry Level/No Experience)
Posted on: 22-08-2024 00:00
(Remote) Data Entry Work From Home / Focus Research Panelist
Posted on: 22-08-2024 00:00
Entry Level Sales Agent - Chat Only - Side Hustle
Posted on: 22-08-2024 00:00
Mentor - Virtual Assistants
Posted on: 28-01-2025 06:21
Customer Service Representative at Delta Airlines ? Full-Time ? $40,000/year
Posted on: 29-08-2024 00:00
Landscape Designer-Part Time
Posted on: 11-01-2025 15:32
Director - Assistant
Posted on: 11-08-2024 00:00
Wayfair Flexible Part-Time Work from Home : Apply Now
Posted on: 01-07-2024 16:51
Data Analyst - Remote
Posted on: 16-07-2024 18:49
Sales Professional-Flexible Hours-Remote Position
Posted on: 25-09-2024 00:00
Technical Account Manager (REMOTE)
Posted on: 22-10-2024 05:27
Medical Insurance Customer Service Advisor
Posted on: 31-01-2025 09:58
Optical Retail Sales Associate PT Albuquerque, NM #275
Posted on: 31-07-2024 19:12