Technical Customer Support Specialist
Technical Customer Support Specialist
? Hiring Type: Direct hire
? Salary: $65,000?$75,000
? Location: Hybrid model, Indian Trail, NC (must live within 1 hour of the office)
Responsibilities
? Customer Support:
? Handle customer inquiries and troubleshoot technical issues
? Review logs, identify root causes, and implement solutions
? Support installations, upgrades, and escalations as needed
? Documentation:
? Record, prioritize, and resolve tickets in the internal system
? Create documentation for troubleshooting and customer processes
? Inventory Management:
? Configure and manage hardware (e.g., servers, HSMs)
? Oversee equipment inventory and shipping logistics
Qualifications
? 3+ years of IT experience (5+ years in a professional role preferred)
? Expertise in TCP, ICP, networking, virtual machines, and SQL databases
? Strong troubleshooting, problem-solving, and customer-facing skills (B2B experience required)
? Proficiency in:
? Windows OS, SQL Server Express, and IIS
? Networking (IP addressing, subnetting, routing)
? Hardware configuration (Windows servers, switches, firewalls)
? SysInternals tools and general software installation processes
Benefits:
? HSA/Deductible plan options
? $75 pre-tax phone stipend
? Dental, life insurance, 401K + 5% match
? 10 days PTO (flexible) and generous holiday pay
Category Code: JN008
Similar Remote Jobs
Technical Customer Support Specialist
Posted on: 05-02-2025 00:00
ServiceNow BA Remote Location
Posted on: 05-02-2025 00:00
Employee Support Center Coordinator
Posted on: 05-02-2025 00:00
Remote Entry Level Sales
Posted on: 05-02-2025 00:00
Regional Quality Assurance Expert
Posted on: 05-02-2025 00:00
Account Manager Retail SMB
Posted on: 05-02-2025 00:00
Receptionist - Jackson, TN
Posted on: 05-02-2025 00:00
Inbound Customer Service Rep
Posted on: 05-02-2025 00:00
IT Data Entry Temporary
Posted on: 05-02-2025 00:00
Bookkeeper - Full cycle
Posted on: 05-02-2025 00:00
UHOne Sales Enablement Co-op - Remote
Posted on: 28-01-2025 06:22
Bilingual Entry Level Claims Adjuster - Work from Home!
Posted on: 31-01-2025 10:01
CVS Remote Job (Data Entry, Entry Level) $70-80/Year- E4S
Posted on: 16-07-2024 18:40
Target Entry Level Remote Jobs - Part Time - Work From Home Job
Posted on: 31-01-2025 10:03
Full-Time Amazon Delivery Driver – Illinois
Posted on: 19-09-2024 00:00
Data Entry Operator (Work from Home, Part-time)
Posted on: 14-10-2024 04:22
Customer service representative
Posted on: 01-10-2024 00:00
Spanish Bilingual Customer Service
Posted on: 16-01-2025 19:15
Provider Enrollment Specialist - Remote
Posted on: 02-10-2024 00:00
Disney Careers Part Time Jobs
Posted on: 12-11-2024 02:59