Scheduling Operations Supervisor, Weekend (Part-Time Contract)
Remote, USA
Full-time
Posted 2025-04-18
Description: ? Supervise a team of Scheduling Operations Associates during weekend shifts. ? Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately. ? Monitor team performance, coach SOAs, and ensure adherence to quality standards. ? Handle escalations from clients and caregivers. ? Support caregivers and agencies in filling shifts on short notice. ? Utilize multiple software systems to track cases and communicate effectively. ? Prepare handoff reports for end-of-shift transitions. Requirements: ? Experience supervising a customer service team and monitoring performance trends. ? Experience working in a high-volume environment. ? Proactive problem solver and able to handle difficult situations or customers as they arise. ? Extensive customer service experience - Be friendly, positive and solutions-oriented. ? Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures). ? Ability to navigate multiple technology platforms simultaneously. ? Effective communication skills with clients, patients, caregivers and families. ? Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus. ? 5+ years of customer service experience preferred. ? Fluency in Spanish is a plus. Benefits:
Similar Remote Jobs
Scheduling Operations Supervisor, Weekend (Part-Time Contract)
Posted on: 31-01-2025 09:59
State Certified Educators- Work From Home!
Posted on: 31-01-2025 09:59
Tests Amazon Products Online For Cash
Posted on: 31-01-2025 09:59
Office Receptionist - Evenings & Weekends
Posted on: 31-01-2025 09:59
Staff Accountant - Full Service Bookkeeper
Posted on: 31-01-2025 09:59
Remote Entry-Level Live Chat Sales Specialist
Posted on: 31-01-2025 09:59
Virtual Chat Support Consultant ? Entry-Level
Posted on: 31-01-2025 09:59
Software Engineer / W2 / Remote
Posted on: 31-01-2025 09:59
Client Service Rep - Entry level
Posted on: 31-01-2025 09:59
Inbound Sales Representative ($1,000 Completion Bonus)
Posted on: 31-01-2025 09:59
Senior Manager, Staff Software Engineering - (Low Code Platform) - REMOTE
Posted on: 31-01-2025 10:04
American Express Data Entry Jobs (Live Chat, Remote) $35/Hour 2024 In Croatia
Posted on: 10-09-2024 00:00
Call Center Agent/ Contact Center(Remote job)
Posted on: 20-01-2025 00:00
Customer Care Representative - Part-Time
Posted on: 02-12-2024 03:11
Chat Support Agent (Remote) - Entry Level, No Degree Required - 15 - 18 per Hour
Posted on: 20-08-2024 00:00
Senior Channel Account Manager (Southwest)
Posted on: 29-09-2024 00:00
Veterinary Receptionist (Part-Time)
Posted on: 12-09-2024 00:00
Sr. Analyst - Inventory Accounting
Posted on: 23-02-2025 00:00
Dock Operations Support
Posted on: 23-11-2024 06:30
American Express Part Time Data Entry Jobs @Remote $27/Hour
Posted on: 16-07-2024 18:52